Terms of service
The owner of the online store Whieda Baltic (hereinafter referred to as the online store) is 52103090341 (registry code), located at Ritupes iela 43, Riga, LV-1019, Latvia.
The validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:
- Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele
- Latvian bank payments: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas
- Buy now, pay later: Indivy, Indivy 3, Liisi ID, BigBank, Moki3, Mokilizingas
- Card payments: Visa / MasterCard
- Gift card: Kniks gift card
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
We offer worldwide delivery. Shipping availability, delivery times, and costs may vary depending on the destination country and selected shipping method.
Orders may be collected free of charge on working days from 10:00 to 16:00 at the Whieda Baltic office, Ritupes iela 43, Riga, LV-1019.
Delivery to Omniva or Venipak parcel lockers or pickup points is available for EUR 3 (with prepayment or cash on delivery). Courier delivery to the specified address is available for EUR 7.
Delivery time is 1–7 calendar days. If the order weight exceeds 15 kg, additional delivery charges may apply; the customer will be informed in advance.
Products may be returned within 14 days of receipt. For questions, complaints, or product-related issues, please contact info@whiedabaltic.eu or call +371 28105849 (working days, 10:00–16:00).
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
Goods may be returned within 14 calendar days from the date of receipt in accordance with consumer protection laws. Returned products must be unused, undamaged, and retain their original appearance, packaging, and all tags. Proof of purchase is required.
Return shipping and related costs are borne by the Buyer, unless otherwise required by applicable law. Products that are used, damaged, made to order (personalised), or non-returnable for health or hygiene reasons are not eligible for return.
If a product is defective or does not correspond to its description, return or exchange is possible and the related costs will be covered by the Seller.
To request a return or exchange, please contact info@whiedabaltic.eu or call +371 28105849, providing the order number and reason for return. Approved refunds are issued to the original payment method within 7 working days after receipt and inspection of the returned product.
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@whiedabaltic.eu or calling +371 28105849.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.